Store Policy - Direct To Film Prints

TAT Policy

Please note that the turn around time is the time between when your order was submitted and when it gets fulfilled. Weekends and Federal holidays do not count towards TAT. 

 

Artwork Policy

All files submitted for printing are HIGHLY recommended to be a .PNG with a minimum of 300 DPI (dots per inch) and MUST have a transparent background. KM Customs is NOT responsible for artwork that is submitted for printing that does not meet these standards. Low resolution artwork will print blurry and pixilated. 

Please triple check spelling and punctuation on all artwork.

KM Customs will only offer a reprint if the print mistake was on our end. 

Copyright Information:

By submitting your artwork, you are certifying you are the designer of this artwork OR have the legal right to produce a print of this artwork by a third party printer.  It is YOUR responsibility to ensure you are authorizing the printing of this artwork within the designers terms and conditions. 

COLOR INFORMATION:  Please note, DTF prints are printed in CMYK color codes.  Designs created in RGB color codes will be converted to the closest CMYK color available for printing.  Please be advised colors may vary from screen to screen.  Please be mindful, not all RGB colors are available in CMYK format. Our printer is set up with a correct color profile for the inks and film we use to ensure the closest color match. 

CARE INSTRUCTIONS: It is highly recommended you include in your care instructions the customer should not use fabric softener.  Fabric softener is hard on all transfers, but especially DTF prints.  Additionally, please refrain from detergents with Oxy or aggressive stain fighters. 

Refunds

KM Customs is unable to accept refunds or exchanges on transfers. We are not responsible for incorrect pressing. You MUST use heavy pressure on a commercial grade heat press.

All sales are final! If there is an issue with the way your transfer was printed, please contact us within 3 business days of receiving your package. 

If you have questions about pressing your transfers, or have any concerns about the transfers you receive you can reach out to us via email. We'd be happy to trouble shoot with you and rectify the problem.