Store Policy - Direct To Film Prints

1 - Turn Around Time (TAT)

KM Customs' turn around time (TAT) for DTF Transfers is 1-3 business days. Please note that the turn around time is the time between when your order was submitted and when it gets fulfilled. Weekends and Federal holidays do not count towards TAT. 

2 - Artwork Policy

All files submitted for printing must be a print quality file. A print quality file is a high resolution PNG with a minimum of 300 DPI (dots per inch) and MUST have a transparent background.

*Please note that by using an image upscaler to make your file 300 DPI DOES NOT make the file a high resolution file. 

KM Customs is NOT responsible for quality issues of transfer(s) that are submitted for printing that does not meet these standards. Orders that do not meet the above standards for a print quality file are not eligible for free reprinting. 

Please triple check spelling and punctuation on all artwork.

3 - Copyright Information

By submitting your artwork/file(s), you are certifying you are the designer of this artwork OR have the legal right to produce a print of this artwork by a third party printer.  It is the customers responsibility to ensure they are authorizing the printing of this artwork within the designers terms and conditions. KM Customs is not responsible for confirming our customers have the authority to use artwork for printing. 

4 - Color Information

Please note, DTF prints are printed in CMYK color codes.  Designs created in RGB color codes will be converted to the closest CMYK color available for printing.  Please be advised colors may vary from screen to screen.  Please be mindful, not all RGB colors are available in CMYK format. Our printer is set up with a correct color profile for the inks and film we use to ensure the closest color match. 

5 - Care Instructions 

After pressing/applying transfers and selling the finished product, it is highly recommended you include care instructions for your customer. KM Customs is not liable for issues with the transfers once they are pressed/applied and/or the finished product is sold. 

6 - Press/Application Instructions

6.1 - DTF Transfers

Step 1. Pre-Press Shirt to remove moisture

Step 2. Transfer the image by heat press at 320°F for 10-15 seconds with firm pressure.

Step 3. Peel instantly!

Step 4. Heat press again at 280°F 5 seconds with medium pressure to enhance softer hand feel.

Tips

  • Use a spare cotton shirt or T-Seal sheet on second press to enhance the soft hand feel of the print.
  • Make sure you use firm pressure (hard to close press) and peel the film off quickly (like a bandaid).

6.2 - UV DTF Transfers

Step 1. Pre-Squeegee Before Separating

After cutting your sticker/decal out, position the design face down with the white side up. Utilize the padded end of the provided squeegee to apply firm pressure, moving back and forth 3-5 times.

This imposes the design onto the transparent carrier sheet. The thinner and more isolated design elements, like small text, require greater caution.

Step 2. Separating The Clear Carrier Sheet From The White Backing

To separate the clear carrier sheet from the white backing, a small tear can help. Avoid tearing near the design. Then, carefully lift the clear carrier sheet to grip it and slowly separate it from the white backing.

You can start from any end of your design, as you may need to pull from different sides for a clean separation. This ensures every piece of your design is lifting onto the clear carrier sheet. If it's not, set it back down, squeegee again, and try pulling that specific area which different lift from a different side.

Step 3. Placing Transfer/Design Onto Your Item

Begin by identifying the placement area on your item. Carefully place the design from one side to the other to control placement, reduce bubbles, and prevent wrinkling of the carrier sheet to avoid design offset or overlapping.

Tip: Leave and edge of the carrier sheet lifted, aka "Dog Earred", so you can easily grip it.

Step 4. Completing The Transfer Process

Once the item is in place, apply the padded end of the squeegee with strong pressure, moving it back and forth 3-5 times. This promotes adhesion of your design. Be careful not to squeegee over the 'dog-eared' edge to preserve grip.

You are now set to gently peel. Use your eyes as you peel the clear carrier sheet from one end to the other to preserve your design on the item. Adjust your grip inward for a steady peel. If elements don't transfer, reapply pressure and attempt pulling from a different direction.

7 - Refunds

All sales are final!

If there is an issue with the way your transfer was printed, please contact us within 48 hours of receiving your package. For further information, please view our refund/return policy. 

Agreement

By purchasing DTF Transfers and/or UV DTF Transfers, you agree that you have full rights or own the artwork. You also agree that you understand that the images uploaded are correct and the printer is NOT responsible for any differences in color, size, quantity, or artwork quality.

If you have questions about pressing your transfers, or have any concerns about the transfers you receive you can reach out to us via email. We'd be happy to trouble shoot with you and rectify the problem.