Refund policy
KM Customs Return and Refund Policy
At KM Customs, we take pride in creating high-quality, custom-made products tailored specifically to your needs. Due to the personalized nature of our products, all sales are final.
DTF & UV DTF Transfers
ALL SALES ARE FINAL
Due to the personalized nature of our products, we do not offer returns or refunds for custom DTF and UV DTF transfers. Please inspect your order and reach out to us within 48 hours of delivery/pickup if you have any issues with your order.
1. Artwork
KM Customs will not reprint orders due to poor quality artwork. It is the customer's responsibility to ensure that the artwork provided meets the necessary quality standards for printing. If you have any concerns or questions about your artwork files, we strongly encourage you to reach out to us before placing your order. We are happy to advise you on whether your artwork will print well or if adjustments are needed. For further information, visit our DTF store policy page: here
2. Transfer Press Application
Please follow application instructions detailed here for each product. KM Customs is not liable for application errors.
3. Reprint Policy
We take pride in producing high-quality products and want to make things right if there's ever a printing issue.
Please inspect your order immediately upon pickup or delivery. If you experience any issues, you must contact us within 48 hours of receiving your order (pickup/delivery).
3.1 When a Free Reprint Is Available
A free reprint will only be approved if the issue is determined to be the result of our printing process and not the artwork that was submitted.
To qualify for a reprint:
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- You must notify us within 48 hours of pickup or delivery.
- The original item(s) must be returned to us in their original, unused condition.
- Transfers that have already been applied to any surface are not eligible for a reprint.
3.2 Color Accuracy
Our printer is calibrated with the correct color profile for the specific inks and film we use to achieve the most accurate and consistent colors possible. However, color appearance can vary due to differences in monitors, screens, device settings, lighting, and other factors outside of our control.
Because of this, free reprints will not be issued for color discrepancies or differences between the digital artwork displayed on your screen and the final printed product. Please note that colors may vary slightly from screen to screen.
3.3 What Will Be Reprinted?
Only the portion of the order that is determined to have a printing defect will be reprinted. If the entire order or image is found to be defective, the entire order or image will be reprinted.
3.4 Reprint Ordering Process
Once your reprint request has been approved, we'll ask you to place a new order containing only the items approved for reprinting. We'll provide you with a discount code that covers the cost of the approved reprint.
The reprint order must be placed within 48 hours of receiving the approval and discount code. After that time, the complimentary reprint offer will expire. This process helps us keep production organized and ensures all customer orders continue to move through our production schedule efficiently.
3.5 Shipping
Approved reprints will be printed and shipped at no additional cost when the original order was shipped.
If your original order was scheduled for local pickup and you would like your approved reprint shipped instead, shipping charges will be the customer's responsibility.
We print exactly as submitted, so issues related to artwork quality, resolution, sizing, backgrounds, spelling, or other customer-uploaded file errors are not eligible.
Order Cancellations: Please reach out to us via email if you'd like to cancel your order. If your order hasn't started printing yet, it is KM Customs sole discretion whether your order will be cancelled and refunded.
Design Services
Please note that you are paying for a service, which is non-returnable. Due to the nature of design work, we do not offer refunds once the design process has begun.
Cancellations & Refunds: We will only offer refunds if no work has started on your design. Once we begin working on your project, all payments are final and non-refundable.
If you have any questions or need clarification before we start your design, please don't hesitate to reach out. We want to ensure you're fully satisfied with our services from the outset.
Apparel, Drinkware, & Promo Products
ALL SALES ARE FINAL
Size: We strongly encourage you to review the size charts and select the appropriate size, as sizing may vary based on the garment. Please note that all size charts are provided directly by the product manufacturers, and we make these available to help you choose the best fit for your order. We do not offer refunds, returns, or exchanges for size-related issues.
Order Issues: If you encounter an issue with your order, please contact us within 48 hours of delivery or pickup. We are committed to working with you to address any concerns.
Artwork Quality: Please note that if your design file is not of print quality and you choose not to pay for it to be upgraded to a print-quality file, KM Customs is not responsible for any poor-quality prints that may result from the artwork provided.
Cancellations: KM Customs strives to complete orders in a timely manner and will order or start manufacturing orders right away. Partial refunds may be granted based on the work that has already been completed or any supplies that are ordered for the completion of customer's order.
Stickers & Decals
ALL SALES ARE FINAL
Order Issues: If you have any issues with your order, please contact us within 48 hours of delivery or pickup. We are here to assist and will work with you to address any concerns.
Misc.
Quality Assurance: We carefully inspect each item before it is shipped or made available for pickup to ensure it meets our high standards. If you believe there is a defect in your product, please contact us within 48 hours of receiving your order, and we will work with you to resolve the issue.
Chargebacks: Filing a chargeback without first contacting us to resolve any issues may result in the inability to place future orders with KM Customs. We are committed to customer satisfaction and encourage open communication for any concerns. Please review Section 20 in our Terms Of Service for further information.
Goods Damaged During Shipping: Please refer to our Shipping Policy for further information on how this matter is handled.
By placing an order with KM Customs, you acknowledge and agree to our return and refund policies.
Contact Us: If you have any questions or concerns about your order, please Email Us